Step by step buying Process

  1. Fence Desire Realized:
    You make the realization that it is finally time that you fence in those beautiful kids and dogs of yours, (or perhaps fence out those pesky neighbors), or you want to improve the look of your backyard.
  2. Contact CNI Fence:
    You have decided that you would like to further investigate partnering with us in your fence venture and contact us.
  3. Schedule an appointment:
    Upon your email or call, our office staff will schedule a Fence Specialist to come to your home at your convenience and begin evaluating fence alternatives.
  4. Measure and Estimate:  What you can expect-
    • Timely arrival
    • Accuracy and efficiency when measuring your yard
    • A presentation of our picture book, brochures and other informational documents to aid you in your decision
    • Patient, friendly and helpful assistance when choosing  which style fence is best for you
    • Samples of different types of fence
    • A quote on site if requested
    • The option to have a formally typed quote emailed to you
    • A feeling of assurance that CNI Fence is a contractor you can trust
  5. Decision/ Follow-up period:
    After your Fence Specialist has evaluated fence alternatives and delivered a quote, it is up to you as the customer to decide which fence to go with. Throughout this process your Fence Specialist and our sales manager will check in with you periodically to make sure that we have done our job to the best of our abilities and that you don’t have any unanswered questions or concerns regarding our company or your estimate.
  6. Purchase Decision: What we will need from you-
    • Plat of Survey: To ensure that we indeed install the fence where it belongs with respect to your property lines. This will prevent CNI Fence and our customers from ever having to worry about a pesky lawsuit with the neighbors.
    • Signed copy of contract: Official documentation of our agreement
    • Down Payment: We ask for a down payment of 50% of the total contract in order to get the job in process and materials ordered. The remaining balance is due upon completion of the agreed work; this gives you the ability to wait until you are completely satisfied with our work before paying.
  7. Job Processing:
    Once all of the necessary documents have been turned into our office, we will begin processing the job. During this process we will schedule JULIE and all other necessary locates. We should probably clarify this so customers know that they need to mark all private lines. We refuse to take our chances digging without utilities locates, and therefore do this on each and every job. We will also schedule a post-hole inspection in counties where this applies.
  8. Permit:
    Many counties or municipalities require that in order to install a new fence, customers must have a permit. While we are processing your job it is a good idea to apply for your permit so that you are ready as soon as we are. We advise you to call your village before going to their office just to be prepared and know what they require. Getting the permit while we are processing will help us get your job done as quickly and seamlessly as possible. We also request that before we start working we have a copy of the permit. We will need to know the permit number so we can schedule a post-hole inspection when applicable.
  9. Schedule:
    Upon completion of job processing, our operations manager will assign your job to a crew chief and put you on the schedule. A member of our operations team will call you ahead of time to inform you that they have you on the schedule and tell you when they expect to be out installing your fence. (NOTE: installation date is subject to change due to weather and other unforeseen circumstances)
  10. Installation:
    Crews should arrive promptly on expected date and will leave only after you are smiling at your beautiful new addition to your backyard. It is ideal if at this time our customer's pay the remainder of the contract balance to the installation crew. 
  11. Extended Service Plan:
    Here at CNI Fence we pride ourselves on the quality of work we execute. This is why all of our fences have workmanship guarantees for 5 years. In addition to our 5 year workmanship warranty, many of our suppliers have material warranties of their own:
    Sonoco Vinyl: lifetime warranty
    Elite Aluminum: lifetime warranty
    Echelon Aluminum: Lifetime warranty
    Montage Steel: 20 years

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